Appointment Policy – Read Before You Book
We love what we do, but our time (and yours) is valuable — so here’s how we keep things fair for everyone:
Cancellations
•If you cancel less than 24 hours before your appointment, a 50% fee will be required to rebook the first occurence.
• If you no-show, you will be charged 50% of the missed service the first time, and a 50% deposit will be required to get back on the schedule.
On each occurrence after the 1st time, you will be charged for the full time you scheduled. We cannot refill your spot without notice and therefore we cannot make our money or see other clients that need us during that time you reserved.
We do reserve the right to discontinue seeing anyone as a client for any reason we deem necessary to uphold our boundaries and ethics to our company.
Late Arrivals
•Up to 15 minutes late? Your are responsible to pay for entire time ypu booked. For example: If you booked a 60 minute Swedish Massage session at 5pm and you arrive at 5:10pm, you will receive a 50 minute massage and pay for a 60 minute massage.
•Over 15 minutes late? You have to option to recieve your massage for the remaining time you have left in the time you reserved with the therapist but, will pay for the entire time you reserved with the therapist. If you choose to not use the remaining time left in the session, and reschedule for another time you will still be charged for the time
This isn’t just “fine print” — it’s about respect for time, energy, and keeping the schedule running smoothly for every client. Thank you for showing up for your appointment just like we show up for you. ✨